Refund policy
Returns & Refunds
We want you to love your Miss Polly pieces. If something isn't right, you can return eligible items within 45 days of the delivery date — and return shipping is free.
Return conditions
- Items must be unworn, unwashed and undamaged, with all original tags and hygiene stickers attached.
- Items must be returned in their original packaging.
- For hygiene reasons, earrings and pierced jewellery, and swimwear where the hygiene seal has been removed, cannot be returned.
- Gift cards and final-sale items are not eligible for return.
How to start a return
Email us at help@misspollyfashion.com with your order number and the item(s) you wish to return. We'll reply with return instructions and your prepaid return label.
Return shipping
Return shipping is free. When you start a return we send you a prepaid label — you never pay to send an item back.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement. Original shipping charges are non-refundable, except where the item is faulty or incorrect.
Exchanges
The fastest way to get the size or colour you want is to return the original item and place a new order once your return is accepted.
Faulty or incorrect items
If you receive a faulty, damaged or incorrect item, contact us within 45 days of delivery and we'll make it right at no cost to you.
EU & UK customers
If you are located in the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of delivery for any reason, in addition to the return window above.
Questions? Contact us at help@misspollyfashion.com. This website is operated by Miss Polly.
Address:
Miss Polly
167-169 Great Portland Street, 5th Floor
London W1W 5PF
United Kingdom